FAQS: Let us to help you
In this section you will find answers to the most frequent questions about the experiences and reservation process of Julia Travel. We have grouped them in the following categories:
- General Information
- Day Tours
- Escorted Tours
- Payment Methods
- Reservation Information
- Customer Service & Local Stores
How far in advance can I book an experience?
We know you want to plan your trip before leaving home. This is why you can book our tours and activities more than 6 months in advance. At Christmas, Easter Week and summer holidays activities fill up quicker. We advise you to make your reservations earlier for those dates.
How can I see the availability of an activity?
You just have to check that the day you want to book it for is active in green on the calendar you will find inside the activity.
What is the meeting point for my activity?
You can see the meeting point for your tour detailed in the itinerary description as well as in the confirmation voucher you will receive.
Is there a special price for children and retirees?
Most activities include discounts for children and seniors from an age. Please, check the conditions for each tour.
I have made the payment but have not received a voucher.
Your booking might not be confirmed yet. If you have provided a valid email address, please wait up to 12 hours. If you have not received your voucher after this time, please contact our reservations team at [email protected]
Do I need to print my voucher or can I show it on my phone?
Most activities allow you to carry an electronic voucher, others require a printed copy. Please see the more information section for each activity.
I need to print the voucher but I can't. What should I do?
If you are staying at a hotel, ask the front desk if they can print your voucher. Otherwise, come to one of our offices to find a solution.
I can't make it to the tour on time. Will you wait for me?
Our regular tours always leave on time and it is not possible to change their starting time. As for private tours, please contact us at [email protected] at the time of booking.
If I book several tours, will I have a discount?
Yes, if you book a joined activity with the hop on hop off bus or the combined tours in Madrid and Barcelona you can benefit from great discounts. You can also see the present offers here.
How can I keep up with your news?
Do the tours include tickets to the attractions? What advantages do I have?
Most tours include ticket entry to the attractions and monuments you will visit, as well as a guide, so you don't have to queue. This way you do not have to worry about getting tickets weeks in advance for the most popular monuments, such as Sagrada Familia. Otherwise, you will see it indicated in the ""not included"" section of the activity.
What features do your tour buses have?
All our tour buses have an air conditioning system for you to travel in comfort during any time of the year.
What languages are available for a tour?
Most of our tours and activities are available in English and Spanish. We also offer some guided tours in German, Italian and French. This information is available in the description of each activity. Please check with us in which languages we offer private tours.
Our sightseeing buses and trains have an audio guide available in between 6 and 15 languages, depending on the city. Some of the languages available are Spanish, English, French, German, Russian or Italian, among others.
Do I have to have a good physical condition for the tours?
We have panoramic routes suitable for all audiences. However, there are some tours that are not recommended for people with mobility, cardiovascular or heart problems. Do not hesitate to contact us for more information.
Are your tours suitable for children?
Most of our tours are suitable for children. However, some activities may have age restrictions. Please, see the more information section of the tour you wish to book.
What are the advantages of a private tour?
A private tour is an exclusive itinerary for you or your group. With it, you will have more flexibility to visit what interests you the most and you will enjoy hotel pick up.
In which destinations can I join an escorted tour?
We currently offer escorted tours in Spain, Portugal and Morocco.
Where do your escorted tours depart from?
Each escorted tour has a different departure point. Please check the more information section of the tour in which you are interested in. The most frequent departure points are our offices in Barcelona and Madrid, as well as selected hotels in the different cities.
Do those include flights and airport pick-up?
Our escorted tours do not include flights, but they do include airport pick-up.
Do your escorted tours operate thourghout the year or only in the summer?
Most of our escorted tours offer regular departures throughout the year. You can see their availability in the calendar located on the top right part.
What is the minimum number of travelers for each escorted tour?
All our departures are guaranteed and do not require a minimum number of passengers to operate.
What features do your buses have to guarantee that my trip will be comfortable?
Our vehicles are luxury coaches equipped with air conditioning, panoramic windows and reclining seats. In Spain and Portugal you will have wifi on board. Julià Travel has its own fleet of modern coaches, which distinguishes us from other Tour Operators. We offer comfort, quality and safety with approved vehicles according to the European Union regulations.
What is the tourist city tax and how to pay for it?
The tourist city tax is a mandatory fee for all customers. It must be paid in cash directly at the accommodation, regardless of whether the booking has been made through the same or as a part of a tour or package. The amount depends on the type of accommodation and category.
What are the hotels like?
We operate hotels of different categories for most of our escorted tours: tourist, superior or luxury. In each escorted tour description you can find the hotels offered. Depending on their availability you will be staying in one or the other.
Are only double rooms available? Can I book a single or triple room?
You can book single, double or triple rooms depending on the hotel. Check the availability for single and double rooms on our website. Contact us at [email protected] to book a triple room please.
I travel with children or babies, can I ask for extra beds or cribs?
Yes, as long as the hotel offers the service. Check out the availability and make your request to [email protected]
We are a group and we want adjacent rooms. Is it possible?
As long as the hotels have availability, our reservations team will take care of placing you in adjacent rooms. Contact us at [email protected]
Are the prices per person or per room?
All our prices are always per person.
What documents do I need to bring at the hotel?
You must present the voucher that will be sent to the email provided in addition to your passport at the moment of check-in.
Can I pay for a different meal plan at the hotel?
Yes, of course. In this case, you must contract and pay for it directly at the hotel.
Can I pay for any supplement that is not included in my trip directly at the hotel?
Any supplement not indicated in the travel itinerary must be contracted and paid directly at the hotel.
Is travel insurance mandatory?
Travel insurance is mandatory and it is included in all our escorted tours.
What payment methods can I use?
You can pay with debit or credit card (Visa and Mastercard). In our offices you can also pay in cash (Euro).
Is my payment information safe?
Of course. All payments are protected by the PSD2 (Payment Services Directive) law. This means that at the moment of payment you must register two authentication steps in order to confirm your purchase.
In which currency do I have to pay for the booking?
All reservations on our website must be made in Euros.
Can I make a booking if I don't have a credit card?
Of course! You can pay in cash at any of our offices.
Do you take phone reservations?
Unfortunately and for security reasons, we cannot accept reservations by phone. However, if you are already at your destination, you can visit any of our offices to book your activity.
There is an error when I try to pay with my credit card.
Check that you have entered the correct information and try again. If you still cannot confirm the reservation, please contact your bank to solve the problem.
I want to modify my reservation. How can I contact you?
"If you have made your reservation through our website you can contact us through the email incomin[email protected] If, on the contrary, you booked your activity on another website or through an agency, please contact them directly. Most of our activities allow free changes to your booking up to 24/48 hours before the tour departure. You can see this information in the conditions section of each activity.
I made a mistake when entering the reservation details. What should I do?
Contact our reservations team at [email protected] if you have made a booking through our website. If you have booked your activity on another website or through an agency, please contact them directly.
What is the reservation ID or booking reference?
The reservation ID or booking reference is your confirmation number. With it, we can locate your booking in our system. Please have it on hand if you need to contact us.
Can I book an activity without a set date?
In order to manage the operation of the tours correctly, you have to book a specific date for the activity you want to enjoy.
Can I book for someone else?
Of course! You only need to enter the details of the person you are booking the activity for. Make sure to provide your details at payment checkout so that the booking is completed correctly.
Can I book online and pay at destination?
At present it is necessary to pay the activities when booking. However, you can also book the activities at our offices, where you can pay in cash or with a credit card (Visa and MasterCard).
What is Julià Travel cancellation policy?
Most of our tours can be canceled free of charge up to 24/48 hours before the tour departs. The cancellation policy varies depending on the tour. Please carefully review the cancellation conditions applicable to each activity before confirming your reservation.
Are the tours canceled in the event of rain or bad weather?
All tours operate regularly thorughout the year, regardless of rain or bad weather. If due to extreme conditions we must cancel an activity, you will be offered an alternative date.
Can I change the payment method in case of cancellation?
In the event of cancelation and if there is a right to a refund, the amount will be returned by means of the same payment method if the reservation was made on our official website. This is an automatic security operation that cannot be changed. For reservations made on another website or through an agency, please contact them directly.
How long does it take to receive my refund?
Refunds can take up to 7 business days to be confirmed. However, some credit cards work with different periods. Contact your bank for more information please.
Customer Service & Local Stores
Can I book tours at destination? Does Julià Travel have an office?
Of course! We have offices in Barcelona (Estació del Nord - Calle Ali Bel 80, in front of platform 19, Calle Canuda 9 and Calle Sardenya 311), Madrid (Calle San Nicolás 15) and Torremolinos (Calle Peligro 2).
What are your customer service business hours?
You can contact us every day from 8:00 a.m. to 8:00 p.m. in winter (November 1st to March 13th) and from 8:00 a.m. to 8:30 p.m. in summer (March 14th to October 31st) by calling 933 17 64 54 or 915 59 96 05. Outside these hours you can send us an email to [email protected] We will get in touch with you as soon as possible.
Due to the current situation our schedules have been affected. You can contact us from Monday to Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to 2 p.m. Please note that we are not available on public holidays.
I have had a problem with my tour. What can I do?
We are sorry to hear that your experience was not what you expected. You can contact our customer service department at [email protected], who will treat your case in a personalized way.
Can I share my opinion on an activity?
We love that you share your experiences! These help us to improve. You can leave your opinion on our TripAdvisor or Google My Business profiles.